Question 1

How does the creation of tenant profiles work?

Accepted Answer

After ordering the desired background check (Standard or Plus), you will receive a personalized link. Please forward this link to your prospective tenant (unfortunately, we cannot do this directly without their prior consent).Your prospective tenant verifies her identity, provides information about her personal background, and approves temporary read only permissions for bank statements.Once the process is complete, the tenant profile will be created and sent to you via email.

Question 2

How does Mietspector differ from other, similar products and providers?

Accepted Answer

Mietspector specifically conducts KYC, CDD, creditworthiness and affordability checks for the “Use Case Tenant Profile”, which are incomparably deeper and more targeted than similar offers.Specifically, we differ in that:Performing biometric identity verification​​Comprehensive KYC checks (e.g. comparison with national and international watchlists, sanctions lists, PEP lists, negative media)​Comprehensive CDD (including examination of personal and economic backgrounds and any edicts)​Targeted credit check regarding liquidity management, based on account activity over the last (up to) 365 days. Other providers issue credit reports based on negative entries, if any (e.g., payment defaults/delays) – however, our banking experience shows that for regular transaction types such as rent ("fixed costs"), liquidity management capability is more meaningful.​We use only data that has been provided by the interested party for this purpose or that is publicly available. We do not use any other data sources, purchase data, or otherwise trade data. We provide information on the reliability, which is based on the amount of available and verified data.

Question 3

Where does Mietspector get data about prospective tenants?

Accepted Answer

We obtain data exclusively from your prospective tenant directly and from public registers. We do not purchase any data.

Question 4

How is my data or the data of my prospective customers protected?

Accepted Answer

We place the highest value on data protection and are GDPR compliant. We do not share any data with third parties who are not our service providers and never trade in data. Our cybersecurity standards meet the highest industry standards.

Question 5

What happens if my prospective client provides no or very little personal data?

Accepted Answer

Our models also work with limited data – however, the more data, the better the result. Therefore, our reports include a "reliability index" which allows conclusions to be drawn about the reliability of the results.

Question 6

What happens if my prospective tenant doesn't follow the email link or if I don't receive a tenant profile?

Accepted Answer

Unused packages can be used for other prospective tenants.

Question 7

Are there quantity discounts for packages?

Accepted Answer

Our package prices include quantity discounts. If you would like to order larger quantities, please contact us viathe contact form or send us an email .

Question 8

Can I cancel a purchased package?

Accepted Answer

Purchased packages can be cancelled and refunded within 14 days of purchase, provided they have not yet been used or started.

Question 9

How fast is the process?

Accepted Answer

Once we have your prospective tenant's data and consent, you will automatically receive their tenant profile via email within minutes. Unfortunately, we cannot control when your prospective tenant provides their data, but we make the process as simple and quick as possible for them; typically, the process only takes a few minutes.

Question 10

What documents, information, or data does the prospective tenant need?

Accepted Answer

Your prospective tenant only discloses as much data as she wishes. Naturally, the more data we have available, the more accurate the result. However, we also work with publicly available, official data.​To complete the process, your applicant will need at a minimum: an ID document, a few personal details for verification and online banking login (instead of bank statements and payslips).

Question 11

What happens if my prospective customer has a low score?

Accepted Answer

The decision to accept tenants always rests solely with the landlord or their representative. Mietspector profiles offer data-driven and comparable support in the decision-making process. However, the consideration of a low score in the rental decision remains with the respective decision-maker.The Mietspector reliability index can also be helpful in this regard, as it allows conclusions to be drawn about the quantity and quality of the underlying data.

Question 12

How secure is the data?

Accepted Answer

Data protection and data security are central to our endeavors and our business model. We are GDPR-certified and compliant, and meet the highest standards in cybersecurity and artificial intelligence. We also ensure that our third-party providers meet corresponding standards and only work with those who do.

Question 13

Are your tenant checks GDPR compliant?

Accepted Answer

Short answer: Yes.Long answer: Compliance is central to our business model and we do not trade in data out of conviction; neither by buying nor by selling.

Question 14

Does my prospective tenant need to create an account with you?

Accepted Answer

If you have commissioned a background check for your prospective customer, she does not need to create an account.If your prospective buyer commissions the background check herself, it is part of the purchasing process.

Our packages & prices